Don’t have a strategy for your marketing and communication efforts? You’re probably wasting time and money.
It doesn’t matter how good your website looks, or how fabulous your ads are, or how frequently you utilize social media – without a plan behind your efforts you aren’t likely to connect.
Thousands of communication delivery choices exist today. Every day a new platform, trend or app is identified that will save the world. But how will it change your world if you don’t have a plan?
We provide the strategy to address your communication goals. How? We take the time to understand your business or organization, not just in terms of how we can utilize fancy bells and whistles, but who you are. Really.
Research into the communities where you operate, what they have in common, what binds them together, and how you reach them, results in a custom plan to fit your needs. Every time.
Experience in motivating people and reaching them where they are informs each step of the process along the way. No short-cuts.
Message development, based on input and insight then drives message placement. Not the other way around.
Too many firms provide solutions without problems. We understand that it’s about Engagement. That’s it.
When you engage people – truly engage them, you reach them. End of story.
Behavior is all about engagement. Engagement is the key ingredient to creating loyalty, support, and is the number one reason people choose who they are most likely to do business with.
Preparing any type of communication effort without engaging with your target audiences fails to consider that effective communication is active and not passive. Would you want to do business with an organization that doesn’t really know you or what you care about?
We help people who want to succeed. Period.
We’ve been around long enough to experience what works and what doesn’t. Times change, but fundamentals don’t.
Hundreds of our clients have achieved success over the years. Through our extensive network of expert communication professionals, we have the ability to harness whatever tools or platforms may be the perfect selection for your project. By first developing your custom strategy, we then determine engagement and the best means to achieve your goals.
Large project or small, working to achieve your goals is paramount.
I’ve been reflecting upon this saying quite a bit lately, “A ship in the harbor is safe, but that’s not what ships are built for.” I’ve considered this saying throughout my life, mostly when I’m feeling unsure and afraid. I saw it in a bar many moons ago and it spoke to me. Still does.
As we map our course forward, it’s clear that we’ve entered unchartered waters. But that doesn’t mean we shouldn’t set sail. Sailing requires an understanding of current conditions and a eye to future conditions. It requires knowledge, experience, resourcefulness and some luck. Navigating the months ahead will be filled with uncertainty, but there are some things we do know. Your communication efforts should take them into account.
Businesses are beginning to reopen, and with that comes a whole host of rules, guidelines and uncertainty. Communication, as always, is key. It’s important to think about your marketing and communication efforts moving forward. Many of the fundamentals remain the same, but some things have changed.
Start by recognizing that all communication should be extremely thoughtful and intentional. Remember that people have very different life experiences and perceptions. It’s very true now. This ought to be recognized.
Be extremely clear in your communication about what your expectations are for your business, your customers and your employees. One of the best ways to conquer anxiety is to provide information. How are you reopening? What will your hours be? How many people may visit at one time? Are there specific actions that you need your customers to take? How will they communicate with you? These are just a few things you should consider when preparing your plans. Update information regularly.
Safety is now a competitive advantage. Just as price, service and quality have driven competitive advantage propositions in the past, safety now must be considered. Your communication should provide safety information for your customers and clients, as well as how you plan to keep your team safe.
Employee communication is always important, but now more than ever employee communication has to become a priority. Ensure that you have the means to communicate with your employees on a regular basis. This will ensure consistency, and provide a feeling of comfort for those who may be anxious. Don’t forget to provide a means for employees to communicate with you and others as well.
Be creative. Creativity has always been a necessary component to thriving, but now it is vital. How you do what you do should be examined. Are there areas for improvement? What will your customers and clients expect? Are there areas that you can grow that will benefit your business in the long term?
Don’t forget the future. Many people are running from fire to fire, simply trying to put them out. It’s understandable The future isn’t clear, much less next week. But, failure to plan for the future, even if it isn’t clear, will create problems down the line. Try to consider different things that may happen, and develop a plan for as many contingencies as possible.
Reach out to others. How are they weathering the storm? Sharing ideas is a positive strategy that benefits all concerned. Additionally, talking with others that understand your situation is very supportive and will help you focus on optimistic ways to sail through the storm, rather than possibly feeling isolated.
Finally, do not cut your communication and marketing efforts in an attempt to save money. That’s like throwing food overboard, while sailing the ocean blue, simply to save some weight in order to move more quickly. It won’t sustain you on the journey ahead.
Stacy Cornay the owner and founder of Communication Concepts, is an expert in the field of public relations and marketing. Due to over 30 years of hands-on experience with businesses, non-profits and individuals, she knows what works and what doesn’t.
Recognizing the need for customized planning and strategy for clients to be truly successful, Cornay founded Communication Concepts in 1994.
Utilizing a team of dedicated specialists, Communication Concepts has provided a wide variety of services to meet each client’s needs for 25 years.
Stacy Cornay is also a well-known columnist in the area. For many years she has had a monthly column, “Communication Concepts” in the Business Sections of both the Boulder Daily Camera and the Longmont Daily Times-Call. Her columns appear on this site.